Building Emotional Intelligence
The Hidden Ingredient in Star Performance and Comprehensive Quality

Why Develop Emotional Intelligence?
Research reveals Emotional Intelligence is the hidden ingredient in star performance, and the best predictor of success, redefining what it means to be smart.

Why Develop EI Now?
Companies report the following factors are inhibiting the best performance in their people: lack of tools for managing today's frequency of change, downsizing, reorganizations, shifting priorities, time pressure, new technology, reengineering, information overload and uncertainty about the future.

So, we're not telling you anything new . . .
you've seen it in your own organization. But perhaps you haven't considered the latest research on human response to these factors.

Whether we are aware of it or not, our brain processes emotional responses to our moment-to-moment perceptions. Feelings of frustration, anxiety, fear, uncertainty, anger, depression and worry can literally create a desynchronization in brain function, affecting performance at all levels.

What's It Costing You?
Science has proven that as pressure and stress increase, our capacity to perform (think rationally and intelligently) is compromised. Core competencies can collapse in a heartbeat.

• Ineffective decision making increases. We are quickly overwhelmed and "default" to old, familiar processes or respond to the loudest and most persistent information.
  
  
• Perceptions are skewed and emotional reactivity is displayed.
  
  
• Communication breakdowns occur and teamwork is fractured.
  
  
• Stamina and energy are depleted.
  
  
• Without an understanding of how to offset these effects, physiological and organizational breakdown can occur.
  

Sound Familiar? New traits are needed to thrive and succeed.
Competencies manifested in star performers include:
Adaptability, Resilience, Optimism, Self-motivation, Self-confidence, Self-control, Initiative, Intuition, Effective Listening, Leadership, Influence, Collaboration, Teamwork, Conflict resolution, Developing others and Service orientation. This is Emotional Intelligence. This we see in highly functioning organizations.

What can you do?
Research shows that EI can be improved and learned, as compared to IQ, which is relatively fixed. Our program teaches individuals and teams scientifically-validated tools to improve and sustain high performance without drain and burnout . . . and it can be measured.

How is your company’s organizational climate?
If there are signs of an "emotional virus": we vs. them, defeatism, resentment, caustic humor, anxiety, fear, intolerance, resignation, despair -- the use of this program’s tools can transform the climate. If the climate is already empowered, coherent and people are flourishing, this program will maximize those assets.

Click here for information on the ECI™ - Emotional Competence Inventory 360 Assessment

To attend and evaluate this program click here

• Achieve better outcomes in leadership, management and supervision.
  
  
• Understand what Emotional Intelligence is and is not. Understand how EI impacts productivity, communication, organizational climate, teamwork and health.
  
  
• Understand 5 competencies of Emotional Intelligence and the related behavioral outcomes. Identify specific gaps that inhibit your performance.
  
  
• Learn tools to build proficiency in selected Emotional Intelligence competencies and achieve measurably improved performance.
  
  
• Understand the latest research on emotions and their impact on perception, brain function, emotional intelligence and health. Learn the latest findings from neuroscience on how our perceptions set off physiological chain reactions that either facilitate or inhibit our capacity to think coherently and intelligently.
  
  
• Identify how certain emotional reactions become stimulated and learn tools to prevent the reactions. Learn tools to avoid the “emotional hijacking”.
  
  
• Raise self-awareness and receive feedback with the ECI™ Emotional Competence Inventory 360† multirater instrument that assesses 20 EI competencies. The ECI indicates the specific emotional competencies where development is needed to enhance one’s emotional intelligence and overall performance. It provides precise and focused feedback about individual strengths and areas for improvement.
  
  
• Align actions with personal and organizational core values.
  
  
• Learn and apply practical in-the-moment tools to neutralize stress and manage the complexity of an environment of change and create proactive, efficient responses.
  
  
• Achieve greater flexibility and build resiliency.
  
  
• Improve communication using tools for more effective listening and speaking, especially in difficult situations.
  
  
• Improve effectiveness in working with others. Improve climate and morale.
  
  
• Improve efficiency in decision making.
  
  
• Increase intuitive intelligence.

ECI - Emotional Competence Inventory is a trademark of Hay Group Inc.