| Inner
Quality Management®
IQM is a multi-contact,
research-based program that is customized to fit an organization’s
business objectives. The basic premise of IQM is that when
individuals operate at their greatest potential, the
organization then maximizes its quality. Research shows
that individuals think and act smarter when synergy of intellectual,
intuitive and emotional intelligence takes place. The IQM
program teaches individuals practical tools to achieve and
sustain high performance without drain and burnout.
Unleashing the power of an organization starts with the
individual. Agility, innovation, excellence, customer
satisfaction, stakeholder and shareholder value -- these are
the new imperatives for organizations to survive and prosper
in a global information economy.
Initiatives like TQM, reengineering,
and continuous improvement promise breakthroughs in organizational
effectiveness and productivity. Yet, frequently these well-intentioned
efforts increase job stress, hindering the hoped-for improvements
and triggering a downward spiral of inefficiency, low morale
and increased pressure. Every process in an organization involves
a human element. The affects on the human system and influences
on all other systems are often not factored in. When a workforce
is drained -- for whatever reason -- its capacity to meet
the challenges and opportunities of the job is severely compromised.
The cost to an organization and its people can be high.
How is your company’s
organizational climate?
If there are signs of
“emotional reactivity”: we vs. them, defeatism,
resentment, blame, despair, caustic humor, anxiety, fear,
intolerance, hostility, resignation -- the use of IQM tools
can transform the climate. If the climate is empowered,
coherent and people are flourishing this program will maximize
those assets.
The IQM program shows quantifiable and sustainable improvements
in the performance, health and emotional intelligence of your
workforce, in as little as 60 days.
Click to review results
| Components |
MODULE
1: INTERNAL SELF-MANAGEMENT --
The FREEZE-FRAME® Technology
FREEZE-FRAME
is a scientifically-based process for improving effective
decision making and in-the-moment stress reduction. Participants
learn the science of how and why to apply this powerful
technique to job stresses, strategic planning, customer
service, meeting effectiveness and personal interactions.
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MODULE
2: COHERENT COMMUNICATIONS --
Interpersonal
and organizational communication problems dramatically
inhibit organizational effectiveness. The tools learned
in this module help individuals and teams improve their
ability to listen and to strengthen the power of their
outgoing communication, becoming more in "sync"
with co-workers, clients, customers and vendors, all of
which translate into savings of time, energy and money.
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MODULE
3: BOOSTING ORGANIZATION CLIMATE --
Systems
theory has demonstrated that no individual or team in
an organization is truly separate from the organization
itself. Research has shown which attitudes prevalent within
organizations enhance productivity and which attitudes
compromise it. Participants learn how to create a self-sustaining
atmosphere of respect, appreciation and care within the
organization, increasing cooperation, coherence and commitment.
Productivity soars and goals are met.
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MODULE
4: STRATEGIC PROCESSES & RENEWAL --
In
this module participants apply IQM tools to project and
strategic planning, complex decision making, and more
efficient time management. Participants also create an
action plan for successful integration and application
of IQM tools in their professional and personal lives.
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Follow-up
Coaching: Because all participants in a training program
are individuals with their own strengths and challenges, we
provide individual coaching to maximize the application of
what each person has learned to their own, individual performance
goals.
QUANTIFYING ORGANIZATIONAL
EXCELLENCE: Pre and post training assessment instruments
are utilized to measure changes in the productivity, health
and coherence of the organization.
The Personal and Organizational
Quality Assessment and the Organizational
Coherence Survey measure changes in the productivity,
communication effectiveness, job satisfaction, organizational
coherence, stress symptoms and psychological well-being of
the group.
IQM, Inner Quality Management and Freeze-Frame
are registered trademarks of the Institute of HeartMath.
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To attend and evaluate this program click
here
"The tools and learning you brought us in this program
were the missing ingredients in our quality initiative.
We’re now able to move forward more effectively,
and with less time invested in draining activities."
– Director - Quality Improvement; Service organization. |
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